Privacy policy

Effective Date: July 10, 2026
Operator: Toei Sangyo Co., Ltd.
Address: Tokai-shi, Aichi, Japan
Contact: reality@os-reality.com

1. INFORMATION WE COLLECT
We collect the following personal data solely for the purpose of order fulfillment:
- Full name
- Shipping address
- Email address
- Payment information (processed by Shopify Payments; we do not store card numbers)
- Order history

2. PURPOSE OF USE
Personal data is used exclusively to:
- Process and fulfill your order
- Communicate regarding your order status
- Comply with applicable legal obligations

3. THIRD-PARTY DISCLOSURE
We do not sell, trade, or transfer your personal data to third parties, except:
- Shopify Inc. (e-commerce platform operator)
- DHL Express or equivalent carriers (for delivery purposes only)

No data is shared with advertising networks, data brokers, or marketing services.

4. DATA RETENTION
Personal data is retained for a minimum of seven (7) years in accordance with Japanese commercial law.

5. YOUR RIGHTS
Under applicable law (including GDPR and CCPA), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time

To exercise these rights, contact: reality@os-reality.com
We will respond within 30 days.

6. COOKIES
Our store uses cookies solely for essential e-commerce functionality (cart, checkout). No tracking or advertising cookies are used.

7. SECURITY
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure.

8. GOVERNING LAW
This policy is governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Nagoya District Court.

9. CHANGES TO THIS POLICY
We reserve the right to update this policy. Changes will be posted on this page with a revised effective date.