Shipping policy

SHIPPING POLICY

All orders are shipped from Tokai, Aichi, Japan via DHL Express.

Estimated delivery times after shipment
- Japan: 1–3 business days
- United States: 2–5 business days
- United Kingdom: 2–5 business days
- UAE: 3–7 business days

These are estimates. Delivery may be delayed by customs clearance, weather, or other circumstances outside our control.

Free shipping, duties and taxes included
Shipping is free worldwide. Duties and taxes are included (DDP). No additional charges apply upon delivery.

Made to order
NOT PHONE™ Classic. is made to order. Orders ship within approximately 40 days of order confirmation. All items are carefully packaged by hand, and each NOT PHONE™ is inspected before shipment. Tracking information will be provided upon shipment.

Delivery address
Please make sure your shipping address is complete and accurate. We are not responsible for delays or non-delivery caused by an incorrect address.

Damage in transit
If your item arrives damaged, please contact us within 7 days of receipt at reality@os-reality.com with photographic evidence. Please see our Refund Policy for details.

For inquiries: reality@os-reality.com