返金ポリシー

NOT PHONE™ Classic. is a handcrafted object, individually engraved and manufactured to order. For this reason, returns, exchanges, and cancellations after production has begun are not accepted.

Manufacturing defects
If you believe your item has a manufacturing defect or was damaged in transit, please contact us within 7 days of receipt at reality@os-reality.com with photographic evidence. Verified defects will be repaired, replaced, or refunded, and return shipping will be covered by OS : REALITY.

Natural characteristics
Brass will naturally change color over time. This is not a defect — it is the object fulfilling its purpose. Minor surface variations inherent to the handcrafting process are not considered defects. Each NOT PHONE™ Classic. is unique.

This policy does not affect any statutory rights you may have under the laws of your country.